Our Privacy
Commitment
The privacy of our
customers and other visitors to our
website is of great importance to
editproof australia. This includes
any information about customers that
we collect and record and which could be
used to reasonably identify
them.
We view
privacy as a serious matter and we strictly
adhere to the Privacy Act 1988 and the National
Privacy Principles. Copies of these
documents are available from the
Office of the Privacy Commissioner at:
www.privacy.gov.au/act/
This Privacy Policy
Statement sets out our policies
of our management of personal
information throughout our
business.
Types of Personal
Information We
Collect
The kind of information
we collect will vary depending on the
extent to which you use our services,
but will generally include your name,
your address, your e-mail address,
your telephone numbers and other
contact details, and
your business or
employer. We may also collect
information about your use of our
products and services, and any
preferences that you tell us
about.
If you become a
customer we may collect
information about your business
circumstances, including business
goals, staffing, income,
expenditure, sales performance,
market share, customer satisfaction,
customer communication and service
performance.
Generally, we collect
and use personal information about
customers and visitors
to provide a range of products
and services relating to a range of
business operations, and to
facilitate our internal
administration and operations
including accounting, record
keeping, archiving, systems and
procedures development and testing,
risk management and staff
training.
About Your
Preferences
We do not collect
sensitive personal information, such
as your political or religious
beliefs, sexual preference or ethnic
background.
We collect general
information for statistical and
maintenance purposes that enables us to
continually monitor and improve the
performance of this website.
This information includes
the number of visitors to this
website and the number of pages
viewed; the date, time and duration of
visits; and the path that led
each visitor to this website.
This information will not
identify you, and we will not attempt to
identify you from this information by
other means.
How We Collect
Information
Generally, we collect
personal information directly from
you, for instance when you
apply for information from
us; or when you request a product
or service, in the course of providing
you with that product or
service.
We may collect and
update that information over the
phone, at your place of business, over
the Internet, from publicly available
information (e.g., phone book), in
person, when you write to us, or if
you participate in our promotions or
marketing campaigns.
We may also collect
personal information through third
parties, e.g., associated businesses who
refer you to us.
Our Storage of
Information
We store personal
information in computers,
paper-based files and other
records. In so doing, we have taken steps
to protect your personal information
from loss, misuse
or unauthorised access, modification
or disclosure.
In accordance with the
National Privacy Principles, we
periodically review reasonable steps to
destroy or permanently de-identify
personal information when it is no longer
needed. Furthermore, unless it is
not practicable or lawful, we will
provide you with the option of
interacting with us
anonymously.
Your Privacy with the Other
Organisations With Which We
Work
Because your privacy is
important we will not sell, rent, or
trade your personal information without
your prior informed consent.
In providing our business
services to you, we may disclose
information about you to our
contractors to carry out activities
on our behalf, e.g., proofreading
contractors, copyediting
contractors.
We may use your personal
information to contact you from time to
time to give you information and
offers about products and services
offered by us.
If you do not wish to
receive marketing information from
us or our associated organisations,
you will be given information in each
such communication on how to opt-out of
receiving this contact from us. You
may also contact us on any of the
contact details on these pages to tell us
your contact preferences.
To protect your
privacy, we impose strict requirements of
security and confidentiality on
all our contractors and third
parties as to how they handle your
personal information. Outside contractors
are not allowed to use information about
you for any purpose except to perform the
services we have asked them to
provide.
Your Access to Your Personal
Information
We will take reasonable
steps to make sure that the personal
information we collect, use or disclose
is accurate, complete and up to date. If
your personal details change, such as
your address or phone number, please
contact us on 0418 239
116 to update your details
so we may continue
to provide our services to
you.
After receiving a request
from you, we will provide you with a copy
of any personal information which we
may hold about you in accordance
with our obligations under the Privacy
Act. In accordance with the Act, we
may, within reason, charge a fee for
retrieving this information, in which
case we will inform you of the fee in
advance of providing the
information.
We undertake to promptly
acknowledge and investigate any complaint
about the way we manage personal
information.
Other Third Parties and our
Website
We use Webalizer and
Advanced Web Statistics (AW
Stats), two web server log
file analysis programmes, to gather
general information from code in
the web pages of this website. This
information is not capable of
identifying you. Types of information
gathered include your IP address, what
pages you have viewed, the time of
your view and your location previous
to accessing the website. We use this
information for statistical and
maintenance purposes. Webalizer
and AW Stats are provided to us
by our web host, HostingBay.com.au,
who have their own separate Privacy
policy, which you can view
at: www.hostingbay.com.au/hbauprivacy.htm
We may, from time
to time, also use external
companies for maintenance or
problem solving and to gather
non-personal information from cookies
in order to analyse the
effectiveness of our marketing
activities.
Subscriptions
We may offer an e-mail
subscription service on our
website. The only information
required for this subscription is a
name and an e-mail
address.
Changes to Our Privacy
Policy
This Privacy Policy
Statement may be updated from time
to time. The current edition
will be located here on our
website.
Contact Us
If you have any questions
about this policy or if you wish to
update information we hold about you or
to make a complaint, please write
to:
The Privacy
Officer
editproof
australia
PO Box 21
PETERSHAM
NSW 2049
AUSTRALIA
You may also telephone
us on 0418 239
116, or email our
Privacy
Officer.
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