Our
Privacy Commitment
The
privacy of our customers and other
visitors to our website is of great
importance to editproof australia.
This includes any information about
customers that we collect and record and
which could be used to reasonably
identify them.
We view
privacy as a serious matter and we strictly
adhere to the Privacy Act 1988 and the National
Privacy Principles. Copies of these
documents are available from the
Office of the Privacy Commissioner at:
www.privacy.gov.au/act/
This
Privacy Policy Statement sets out our
policies of our management
of personal
information throughout our
business.
Types
of Personal Information We
Collect
The
kind of information we collect will
vary depending on the extent to which
you use our services, but will
generally include your name, your
address, your e-mail address, your
telephone numbers and other contact
details, and your business
or employer. We may also collect
information about your use of our
products and services, and any
preferences that you tell us
about.
If
you become a
customer we may collect
information about your business
circumstances, including business
goals, staffing, income,
expenditure, sales performance,
market share, customer satisfaction,
customer communication and service
performance.
Generally,
we collect and use personal
information about customers and
visitors to provide a range of
products and services relating to a
range of business
operations, and to facilitate
our internal administration and
operations including
accounting, record keeping,
archiving, systems and procedures
development and testing, risk
management and staff
training.
About Your Preferences
We do
not collect sensitive personal
information, such as your political or
religious beliefs, sexual preference
or ethnic background.
We collect
general information for statistical and
maintenance purposes that enables us to
continually monitor and improve the
performance of this website.
This
information includes the number
of visitors to this website and
the number of pages viewed; the
date, time and duration of visits;
and the path that led each
visitor to this website.
This
information will not identify you, and we
will not attempt to identify you from
this information by other
means.
How
We Collect Information
Generally,
we collect personal information
directly from you, for
instance when you apply
for information from us; or
when you request a product or service,
in the course of providing you with
that product or service.
We
may collect and update that
information over the phone, at your
place of business, over the Internet,
from publicly available information
(e.g., phone book), in person, when
you write to us, or if you participate
in our promotions or marketing
campaigns.
We
may also collect personal information
through third parties, e.g., associated
businesses who refer you to
us.
Our
Storage of Information
We
store personal information in computers,
paper-based files and other
records. In so doing, we have taken steps
to protect your personal information
from loss, misuse
or unauthorised access, modification
or disclosure.
In
accordance with the National Privacy
Principles, we periodically review
reasonable steps to destroy or
permanently de-identify personal
information when it is no longer
needed. Furthermore, unless it is
not practicable or lawful, we will
provide you with the option of
interacting with us
anonymously.
Your
Privacy with the Other Organisations With
Which We Work
Because
your privacy is important we will not
sell, rent, or trade your personal
information without your prior informed
consent.
In
providing our business services to
you, we may disclose information
about you to our contractors to
carry out activities on our behalf,
e.g., proofreading
contractors, copyediting
contractors.
We
may use your personal information to
contact you from time to time to
give you information and offers about
products and services offered by
us.
If
you do not wish to receive marketing
information from us or our
associated organisations, you will be
given information in each such
communication on how to opt-out of
receiving this contact from us. You
may also contact us on any of the
contact details on these pages to tell us
your contact preferences.
To protect
your privacy, we impose strict
requirements of security and
confidentiality on all our
contractors and third parties as to
how they handle your personal
information. Outside contractors are not
allowed to use information about you for
any purpose except to perform the
services we have asked them to
provide.
Your
Access to Your Personal
Information
We
will take reasonable steps to make sure
that the personal information we collect,
use or disclose is accurate, complete and
up to date. If your personal details
change, such as your address or phone
number, please contact us
on 0418 239
116 to update your details
so we may continue
to provide our services to
you.
After
receiving a request from you, we will
provide you with a copy of any personal
information which we may hold about
you in accordance with our obligations
under the Privacy Act. In
accordance with the Act, we may, within
reason, charge a fee for retrieving this
information, in which case we will inform
you of the fee in advance of providing
the information.
We
undertake to promptly acknowledge and
investigate any complaint about the way
we manage personal
information.
Other
Third Parties and our Website
We
use Webalizer and Advanced Web
Statistics (AW Stats),
two web server log file analysis
programmes, to gather general
information from code in the web
pages of this website. This
information is not capable of
identifying you. Types of information
gathered include your IP address, what
pages you have viewed, the time of
your view and your location previous
to accessing the website. We use this
information for statistical and
maintenance purposes. Webalizer
and AW Stats are provided to us
by our web host, HostingBay.com.au,
who have their own separate Privacy
policy, which you can view
at: www.hostingbay.com.au/hbauprivacy.htm
We may,
from time to time, also use external
companies for maintenance or
problem solving and to gather
non-personal information from cookies
in order to analyse the
effectiveness of our marketing
activities.
Subscriptions
We
may offer an e-mail subscription
service on our website. The only
information required for this
subscription is a name and an e-mail
address.
Changes
to Our Privacy Policy
This
Privacy Policy Statement may be
updated from time to time. The
current edition will be located
here on our website.
Contact
Us
If
you have any questions about this policy
or if you wish to update information we
hold about you or to make a complaint,
please write to:
The
Privacy Officer
editproof
australia
C / -
P O Box 4 0 2 1
M i l
p e r r a D C
N S W
1 8 9 1
AUSTRALIA
You may
also telephone us on 0418 239
116, or email our
Privacy
Officer.
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